![]() ![]() _ Windows MVP 2010-20 Millions helped via my tutorials and personally in forums for 12 years. Thoroughly research any product advertised on the sites before you decide to download and install it. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). The pages appear to be providing accurate, safe information. Standard Disclaimer: There are links to non-Microsoft websites. Once it's installed and you've run a test print, then scanned it to see that it opens on the desktop, open the Printer software and go into its Settings to set the scan-to file location you prefer, also the email app you want opened for Scan to Email, if applicable.īased on the results you post back I may have other suggestions if necessary. If you have further problems reply back with results of each step. Older software may need to be installed in Compatibility Mode to run correctly: For USB it should prompt when to plug in the printer. Follow the setup screens closely as you install the software. See how to upgrade firmware here:Ħ) Extract Printer software, right click Setup file to Run as Administrator. ![]() Now is also the time to check for any newer printer firmware to install which matters a lot. Restart PC.ĥ) Go to the printer model’s Support Downloads webpage to download and install the latest full software package. In Control Panel open Devices and Printers, right click printer to delete Printer and any scanner or fax of the same name. ![]() If you receive an error that printer driver is in use, try these steps:Ĥ) Now type Control Panel in Start Search, open CP, choose Icon View. Windows still needs the full feature software to properly run all the features of a printer/scanner, just the driver is not enough, and the new apps are not developed enough to be fully reliable.ġ) Power up the printer, if wired unplug it's USB cable from PC.Ģ) Go to Settings>Apps>Apps and Features to find and Uninstall any printer software.ģ) Use these methods to remove all of the old printer drivers: I would Clean Install the printer which always works, lasts longer and actually saves time. I'm Greg, 10 years awarded Windows MVP, specializing in Installation, Performance, Troubleshooting and Activation, here to help you. ![]()
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